Privacy Policy
Santal Health complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how your personal information is collected, used, stored, and protected.
1. What Information We Collect
We may collect:
Name, email address, phone number
Payment details (via Square, PayPal)
IP address and analytics data (via cookies)
We only collect sensitive health data with your express consent.
2. How Information Is Collected
We collect data when you:
Book an appointment (via Simple Clinic)
Purchase services or products
Subscribe to newsletters
Download resources
Contact us directly
Browse the Website (via cookies and analytics)
3. Sensitive Information
We may collect and store sensitive information where it is reasonably necessary to provide you with naturopathic healthcare services. This includes:
Personal health and family medical history
Biometrics
Birth date
Sexual health and orientation
Racial or ethnic origin
Lifestyle and dietary information
Referral letters or correspondence from other practitioners
Sensitive information is collected directly from you with your explicit consent, typically at the time of booking or during your consultation, and is stored securely using our practice management software, Simple Clinic.
We will only use or disclose sensitive information:
To provide and manage your healthcare
With your consent
If required or authorised by law
In situations where there is a serious threat to your life, health, or safety
We are committed to securely storing and handling your sensitive information. Sensitive information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure. Only the practitioner responsible for your treatment may access sensitive material. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information.
4. Purpose of Collection
Your information is used to:
Provide naturopathic services
Manage your appointments and health records
Communicate with you
Improve services and user experience
Comply with legal obligations
5. Disclosure to Third Parties
We may share your data with trusted third parties who support our business operations, including:
Simple Clinic (clinical records and appointments)
Square, PayPal (payment processing)
Mailing platforms (google business)
Legal or regulatory bodies if required by law
All third-party providers are required to comply with applicable privacy laws.
6. Security
We take reasonable precautions to secure your data, including encrypted storage on Simple Clinic and secure payment processing via Square and PayPal. However, no online system is completely risk-free.
7. Access & Correction
You have the right to request access to or correction of your personal information. Please email hello@santalhealth.com with your request.
8. Cookies & Analytics
Our Website may use cookies and analytics tools to collect non-identifying data such as your browser type, pages visited, and time spent on site. You may adjust your browser settings to refuse cookies.
9. Overseas Disclosure
Where your information is stored using third-party cloud providers, it may be processed outside Australia. We only use providers who comply with privacy standards equivalent to the APPs.
10. Email Communications
By subscribing to our newsletter, you consent to receiving occasional updates. You can opt out at any time by clicking the unsubscribe link.
11. Complaints
If you believe your privacy has been breached, please contact us at hello@santalhealth.com. If you’re unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.
12. Updates
This policy may be updated periodically. Please check back for the most current version.